Privacy Policy

1. Introduction

Waktu Atelier ("we", "us", "our") is a watch repair studio located at 24-1, Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia. We are committed to handling any personal information you share with us carefully and responsibly.

This policy explains what personal data we collect, why we collect it, how we use it, and what your rights are under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data only where it is necessary to provide our services or respond to your enquiries. This may include:

• Your name and contact details (email address, phone number) provided through our website contact form or in person at the studio
• Information about your watch provided for service purposes (make, model, condition)
• Technical data collected automatically when you use our website, such as browser type, pages visited, and approximate location (via cookies — see Section 5)

We do not collect payment card details through this website. Payments are handled in person at the studio.

3. How We Use Your Data

Personal data is used only for the purposes for which it was provided:

• To respond to enquiries sent through the contact form
• To manage your watch service booking, updates, and collection coordination
• To maintain service records and condition notes associated with your watch
• To improve the performance and usability of our website (analytics cookies, where consented)

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or transfer it to third parties except as described in Section 4.

4. Data Sharing

We do not share your personal information with external parties except in the following limited circumstances:

• Website analytics providers (such as Google Analytics) where you have consented to analytics cookies — data shared is aggregated and anonymised where possible
• As required by Malaysian law or a regulatory authority

We do not sell, rent, or transfer personal data to third parties for commercial purposes.

5. Cookies

Our website uses cookies to support its functionality and to understand how it is used. Essential cookies are required for the site to work. Optional analytics and preference cookies are only set with your consent, which you can manage through our cookie banner or by visiting our Cookie Policy.

6. Data Retention

We retain your contact enquiry data for a period of twelve months after your last communication, after which it is deleted unless an ongoing service relationship requires otherwise. Watch service records are retained for three years for quality and warranty reference purposes.

7. Data Security

We take reasonable steps to protect the personal data we hold. Contact information received through the website is stored securely, and access is limited to studio staff who need it to respond to your enquiry or manage your service.

No internet transmission is completely secure. If you have concerns about a specific communication, please contact us directly at the studio.

8. Your Rights Under the PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for data processing at any time (this does not affect processing already carried out)
• Object to processing of your personal data in certain circumstances
• Request deletion of your personal data, subject to any legal retention requirements

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

9. Third-Party Links

Our website may link to external resources. We are not responsible for the privacy practices of any third-party website. Please review their privacy policies independently.

10. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website or services after any change constitutes your acceptance of the updated policy.

12. Contact

For privacy-related questions or requests, please contact:

• Email: [email protected]
• Address: Waktu Atelier, 24-1, Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia
• Phone: +60 3-7876 4291